Question 1

WHERE ARE YOUR PRODUCTS MADE?

Accepted Answer

For full information in relation to our practices, processes and ethos please refer to our "MANIFESTO" page.

Question 2

DO YOU OFFER INTERNATIONAL SHIPPING?

Accepted Answer

We are proud to ship globally. Depending on your location, we offer shipping for an additional charge.

Question 3

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

Accepted Answer

Currently, we support major credit cards, debit cards, and other secure payment options.

Question 4

WHAT IS YOUR RETURN POLICY?

Accepted Answer

Caskade London has a 14-day return policy for sales from the date of delivery for unworn and undamaged items. If you wish to return your purchase, please contact our customer service team within this timeframe to initiate the return process. All returns must be sent back with the original packaging and labels intact. Once the returned items are received and checked, a refund will be issued to the original payment method within 14 days. Please note that the cost of return shipping will be borne by the customer unless the return is due to a defect in the product or an error on the part of Caskade London. For further details or assistance with a return, please contact our customer service team at info@caskadelondon.com

FAQs

WHERE ARE YOUR PRODUCTS MADE?

DO YOU OFFER INTERNATIONAL SHIPPING?

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

WHAT IS YOUR RETURN POLICY?

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